Published on Apr 10, 2017
Published on Apr 10, 2017
First of all, how is someone like Susan Rice worth between $23.5 and $43.5 million? If the media did their jobs, maybe we’d know how a UN diplomat could amass so much wealth. Funny how leftists, who hate the rich never utter a word about Susan Rice’s net worth. Not only is Susan Rice worth so much money, but she has significant investments in over a dozen Canadian oil companies. She even has a conflict of interest with her ownership stake in TransCanada, you know that Keystone XL pipeline that Obama nixed? Remember during the campaign how ‘bad’ it was to have investments out of the United States?
United Airlines New Seating Plan.
Somebody sent me this regarding the
#UnitedAirlines flight. It’s terrible but it’s so funny
Secret pics uncovered from United Airlines UAL Security training manual on how to treat passengers
New chair-pocket info cards being distributed today at
United Airlines apologies
This could be United Airlines‘ new TV commercial
TRUMP, CALL UNITED AIRLINES !
Breaking: United Airlines set to hire Darth Vader for airplane security
UAL stock got crushed
United Airlines has lost about a billion dollars in market value this morning
United Airlines forcibly removes a man and his grandson due to overbooking
The new flight suit is available to all United airline passengers….
Staff training day at
United Airlines reveal their new plane safety cards
#UnitedAirlines will be offering complementary mouthguards to their passengers instead of peanuts.
It’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane. But United’s shabby treatment of Geoff Fearns, including a threat to place him in handcuffs, comes close.
Fearns, 59, is president of TriPacific Capital Advisors, an Irvine investment firm that handles more than half a billion dollars in real estate holdings on behalf of public pension funds. He had to fly to Hawaii last week for a business conference.
Fearns needed to return early so he paid about $1,000 for a full-fare, first-class ticket to Los Angeles. He boarded the aircraft at Lihue Airport on the island of Kauai, took his seat and enjoyed a complimentary glass of orange juice while awaiting takeoff.
Then, as Fearns tells it, a United employee rushed onto the aircraft and informed him that he had to get off the plane.
“I asked why,” he told me. “They said the flight was overfull.”
Fearns, like the doctor at the center of that viral video from Sunday night, held his ground. He was already on plane, already seated. He shouldn’t have to disembark.
“That’s when they told me they needed the seat for somebody more important who came at the last minute,” Fearns said. “They said they have a priority list and this other person was higher on the list than me.”
Apparently United had some mechanical troubles with the aircraft scheduled to make the flight. So the carrier swapped out that plane with a slightly smaller one with fewer first-class seats.
Suddenly it had more first-class passengers than it knew what to do with. So it turned to its “How to Screw Over Customers” handbook and determined that the one in higher standing — more miles flown, presumably — gets the seat and the other first-class passenger, even though he’s also a member of the frequent-flyer program, gets the boot.
“I understand you might bump people because a flight is full,” Fearns said. “But they didn’t say anything at the gate. I was already in the seat. And now they were telling me I had no choice. They said they’d put me in cuffs if they had to.”
You couldn’t make this up if you tried.
It shouldn’t make any difference where a passenger is seated or how much he or she paid for their ticket. But you have to admire the sheer chutzpah of United putting the arm on a full-fare, first-class traveler. If there’s anybody whose business you want to safeguard and cultivate, it’s that person.
So how could United possibly make things worse? Not to worry. This is the airline that knows how to add insult to injury.
A United employee, responding to Fearns’ complaint that he shouldn’t have to miss the flight, compromised by downgrading him to economy class and placing him in the middle seat between a married couple who were in the midst of a nasty fight and refused to be seated next to each other.
“They argued the whole way back,” Fearns recalled. “Nearly six hours. It was a lot of fun.”
Back in Southern California, he consulted his lawyer and then wrote to United’s chief executive, Oscar Munoz, who commended airline workers after the passenger-dragging incident “for continuing to go above and beyond to ensure we fly right.”
Fearns requested a full refund for his flight from Kauai and asked for United to make a $25,000 donation to the charity of his choice. This is how rich guys do it.
He received an email back from a United “corporate customer care specialist” apologizing that Fearns apparently had an unpleasant experience. But, no, forget about a refund.
As for that charitable donation, what are you kidding? A hard no on that.
Instead, the service rep offered to refund Fearns the difference between his first-class ticket and an economy ticket — about a week later, as if that wasn’t the first thing they should do in a situation like this — and to give him a $500 credit for a future trip on the airline.
“Despite the negative experience, we hope to have your continued support,” the rep concluded. “Your business is especially important to us and we’ll do our utmost to make your future contacts with United satisfactory in every respect.”
I reached out to United and asked if anyone cared to comment on Fearns’ adventure in corporate catastrophe. No one got back to me.
Julia Underwood, a business professor at Azusa Pacific University, said United’s actions in both the dragged-off-the-plane episode and with Fearns reflect a coldhearted mindset utterly devoid of compassion for customers.
“They’re so locked into their policies, there’s no room for empathy,” she said.
As a result, Underwood said, situations that should be manageable spiral out of control and result in unnecessarily messy PR disasters.
“What United and all companies need to do is to train and empower workers to deal with specific issues as they arise,” she said. “Don’t just follow whatever is written in your policies.”
I couldn’t agree more. United is neck-deep in trouble this week because its workers are clearly out of their depth in handling out-of-the-ordinary events. You have to think someone on the flight crew would have been able to step up, if given the trust and authority to do so by the carrier.
Fearns said three different members of the crew on his middle-seat, economy-class return to L.A. apologized for how he was treated in Hawaii. But they said they were unable to do anything.
He’s now considering a lawsuit against United — and he certainly has the resources to press his case.
I asked if he’ll ever fly United again.
Fearns could only laugh. “Are you kidding?”
The most important story of the past 24 hours—by a mile—is the guy who was dragged off an overbooked United flight yesterday by a security team. The details are still a little sketchy, but the YouTube video is awesome and the guy has an actual scratch on his face. The Chicago PD officer who dragged off the passenger has been suspended, and United’s president has apologized. Luckily for social media, he apologized in kind of a ham-handed way that gave the incident a whole new cycle of snark on Twitter. So far President Trump hasn’t weighed in, but give him time. He might get bored and decide later today to nationalize UAL.
In the meantime, Felix Salmon wants us to believe that this hasn’t hurt United’s stock price. Hah! What a corporate shill he is. Behold the chart below:
That’s about a billion dollars in market cap right there. This is the power of Twitter and Facebook, my friends.
On the bright side for UAL, this will probably last only a day or so, sort of like Trump’s random taunts at companies he doesn’t like. Tomorrow some other airline will do something outrageous and we’ll all vow never to fly them ever again. I’m pretty sure most of us have vowed never to fly every airline at some point or another, but since they all suck we don’t have much choice, do we? And they all overbook. And they all ferry their crews around on their own planes. And they all call security if a passenger won’t follow crew orders. This particular passenger just fought back a little more intensely than most. And people with cell phones were around.
Bad luck for United. Really, it could have happened to any of the fine holding companies that control the surly skies of America these days.
Published on Apr 10, 2017
Russia has information of a potential incident similar to the alleged chemical attack in Idlib province, possibly targeting a Damascus suburb, President Vladimir Putin said. The goal is to discredit the government of Syrian President Assad, he added.